This Privacy Policy explains how Lumière Skin & Aesthetics (“we”, “us” or “our”) handles personal information. We are committed to protecting your privacy and to handling your information openly and honestly, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy is not based on the European GDPR; it reflects Australian privacy law.
What personal information we collect
When you contact us through our website enquiry form, we collect the personal information you choose to provide, which typically includes:
- your name;
- your contact details, such as your email address and phone number; and
- the content of your message or enquiry.
We collect only the information we reasonably need to respond to your enquiry. You do not have to provide your information, but if you choose not to, we may be unable to respond to you.
Health information is sensitive information
Health information is treated as “sensitive information” and is given a higher level of protection under the Australian Privacy Principles. We ask that you do not include detailed health information in the enquiry form. Where you do volunteer health information, or where health information is collected during a consultation or treatment, we collect it only with your consent and only where it is reasonably necessary for, or directly related to, providing our services to you.
Why we collect your information
We collect, hold and use your personal information for purposes including:
- responding to your enquiry and communicating with you;
- arranging and confirming consultations and appointments;
- providing our services and appropriate aftercare;
- keeping accurate clinical and administrative records as required by law; and
- meeting our legal, regulatory and record-keeping obligations.
We will not use your personal information for a purpose unrelated to the one for which it was collected unless you would reasonably expect it, you have consented, or we are permitted or required to do so by law.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include access controls, secure storage of physical and electronic records, and the use of reputable service providers. No method of transmission or storage is completely secure, but we work to keep your information protected and to retain it only for as long as it is needed or required by law.
When your information may be disclosed
We do not sell your personal information. We may disclose your personal information to:
- service providers who help us operate our clinic and website, such as email, booking, secure hosting and IT support providers, who are required to protect your information;
- other health practitioners involved in your care, where relevant and with your consent; and
- government, regulatory or law-enforcement bodies where we are permitted or required to do so by law.
Where we engage service providers, we take reasonable steps to ensure they handle your information consistently with this policy and the Australian Privacy Principles.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time. In limited circumstances permitted by law, we may decline a request, and if we do, we will explain why in writing.
How to make a complaint
If you have a concern about how we have handled your personal information, please contact us first using the details below so we can try to resolve it. We will acknowledge your complaint and aim to respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The current version will always be available on this page, and the “Last updated” date above will show when it was last revised.
Contact us
If you have any questions about this Privacy Policy, or wish to access, correct or complain about the handling of your personal information, please contact:
- Lumière Skin & Aesthetics
- Email: hello@lumiereskin.com.au